Banking & Payments
Resolve disputes faster, with every step on record.
Guided chargeback, representment, write-off and evidence workflows with SLA tracking.
Dispute & Chargeback Management
Guided dispute workflows
Chargeback & representment
Reason-code handling
Evidence management
SLA tracking
Overview
Dispute & Chargeback Management
A dispute command centre that tracks cases, reason codes, evidence, responses, reversals and closure without losing visibility — so you never miss a network SLA.
The challenges we solve
- Manual dispute handling
- Missed network SLAs
- Poor evidence trails
- Write-off leakage
Key features
Guided dispute workflows
Chargeback & representment
Reason-code handling
Evidence management
SLA tracking
Reversals & write-off
Modules
Capture disputes from every channel.
Guided, SLA-tracked steps.
Store and attach evidence.
Business outcomes
Faster resolution
SLA compliance
Lower write-offs
Integrations
Card systemsNetworksReconciliationCBS
Related products
Explore the family.
Enterprise Reconciliation
High-volume, audit-ready matching across every payment source in one governed workflow.
Merchant Acquiring Operations
Merchant transactions, charges, payouts, settlement and reconciliation — together.
Fraud & Anomaly Detection
ML-driven detection of fraud, defects and system failures — in real time.
Questions, answered.
Yes — ageing and deadlines are tracked per case.
Let's modernise your bank's technology — together.
Book a working session with our banking-technology specialists. Typical go-live in 6–10 weeks.
